FRAME & LENSES
What Are Your Frames Made Out Of?
Our colored frames are made of premium cellulose acetate. Cellulose acetate can be produced in glossy colors and beautiful patterns; it also keeps its shape and sheen with age. We use some of the most sturdy hinges on the market to achieve lasting durability. We use recycled material for our solid colored frames.
Our metal frames are made of ultra-light stainless steel. A special nose pad offers a soft, anti-slip fit that is virtually pressure-free. For a final touch, we’ve used an innovative ‘Ion Plating’ technique that produces a solid durability, strength, and color richness.
Injection (Plastic) Frames:
Our high quality injection (plastic) frames are ultra light and with soft-touch coating for maximum comfort.
What Are Your Lenses Made Out Of?
CR 39 SUNGLASS LENSESES
We only use top quality 100% UV protection, Category 3, CR39 sunglass lenses in TIMELESS and MANHATTAN COLLECTIONS. CR39 sunglass lenses are much lighter compared to mineral lenses and much more impact resistant. These type of lenses are the ultimate in protection, comfort and performance in the sun.
POLYCARBONATE SUNGLASS LENSESES
We use 100%UV Protection, Category 3, Polycarbonate lenses in BROOKLYN COLLECTION. Polycarbonate lenses are highly resistant to impact, and are 6 times stronger than glass, making them ideal for sports glasses. Lightweight and thinner than glass lenses, polycarbonate is more comfortable to wear during physical activities such as driving, biking, water sports activities, etc..
POLARIZED SUNGLASS LENSESES
Polarized lenses are coated with a special film that helps reduce glare. Glare is caused when light from the sun is reflected off of water or a solid surface. By neutralizing glare, polarized lenses help you see objects more clearly, sharper and clearer, increasing visual clarity and comfort, and also help reduce the harmful effects of UV light.
BLUE LIGHT PROTECTION LENSESES
We use special Polycarbonate lenses filtering out 30% of the blue light emitted by digital devices that you use everyday, such as mobile phones, tablets, computer screens.
WHY DO WE NEED INCREASED UV PROTECTION?
Wearing sunglasses causes your pupils to dilate reflexively in order to let more light into your eyes. If your sunglasses don’t provide 100% UVA and UVB protection, you risk exposure to increased levels of the damaging rays that can cause macular degeneration, cataracts, and vision loss. Quality lenses offer complete and permanent UV protection to keep your eyes safe and healthy.
How Are Your Production and Quality Standards?
In our factories, many high-end global fashion brands’ sunglasses are produced in world standards and sold to the markets such as USA, Japan and EU countries. We collaborate with top raw material manufacturers to identify the most innovative materials and techniques to ensure excellence in quality. We constantly put in quality control steps into our design and manufacturing process to ensure a perfect customer experience.
How Can You Offer Such High Quality Sunglasses At These Prices?
We are very proud of our frames and lenses, the only reason they cost less is because we use a business model to cut out the middleman in the supply chain. So we are different in two aspects: 1. We're independent and we create our own designs. We don't partner with licensing companies which control the market and keep prices artificially high. We refuse to charge outrageous prices for our frames. 2. Our e-commerce platform allows us to sell directly to our customers. We are very happy to be transferring the savings on to you!
Where Can I Find My Frame’s Measurements?
On each product page, the frame measurements are listed as three numbers. The first number refers to the width of one lens in millimetres, the second number to the width of the bridge, and the third to the length of one of the temple arms.
Most glasses (including all of Eye Connection frames) have these numbers printed on the inside of the temple arm.
How To Choose Best Fit For Me?
Follow the example above - The three numbers indicating the size of the frame are: 50-20-140. Use these numbers to shop on our website. Here are a few tips to help you choose your best fit: The bridge size is very important! If you choose a wide bridge and you have a narrow nose your glasses will be worn pretty low on your nose and vice versa. If you think you have a larger than average head, you should purchase frames with a minimum temple length of 140mm. The total frame width measure is a good indication of how large the whole frame will look on you. Simply grab a ruler, go to your mirror, and compare the total frame width to the width of your face. This will show you whether the frames are a good size for your face.
My Frames Don’t Fit Perfectly. What Should I Do?
We want you to love your new Eye Connection sunglasses. If your frames don’t fit properly or you have any other concerns please email us at email@example.com as soon as possible so that we can help.Our sunglasses are only available in one set size, but we’d be happy to recommend a style that might fit you better. Adjusting your frames’ temples is also another easy option to improve the fit.
CREATING A NEW ACCOUNT
How Can I Create A New Account?
You can create a New account by clicking on the “LOG IN” button on the top part of eye connection.com Home Page. Sign up to start shopping right away and check out faster. Creating a new account is free of charge!.
Why Should I Create An Account?
You can easily filter the sunglasses you like and add them to your cart; get updates on the status of your orders; receive information about ongoing campaigns and customized promotions.
Can I Do Shopping Without Creating An Account?
You can do shopping on eyeconnection.ae without having to create an account.
How Can I Update My Account Information?
After you login with your user name and password, you can go to MY ACCOUNT / ACCOUNT INFORMATION section to edit your account details.
I Forgot My Password. What Should I Do?
Just click on the “forgot your password” link on the “Log In” Page. We’ll send you an e-mail with a link to reset it.
I Changed My E-mail Address. What Should I Do?
Log in and go to MY ACCOUNT / ACCOUNT DETAILS section to change your e-mail address.
What’s The Status of My Order?
You can check the status of your order by visiting MY ACCOUNTS - MY ORDERS Page in our website. You can also contact us by e-mail at firstname.lastname@example.org.
When Will My Glasses Arrive?
After your order is approved, the delivery may take between 1-2 business days for local orders. Shipping usually takes between 5-7 business days for international orders.
What If I Need To Change My Order?
We usually ship the orders very quickly, but we will do our best for any request on changing or cancelling an order. Please mail us at email@example.com as soon as possible. If your product is already shipped, you will need to return it together with the original invoice. Please note that we do not accept returns for international orders.
Do You Have International Shipping?
We ship everywhere in the world!
What Is Your Return Policy?
EYE CONNECTION has 30 days return and exchange policy. You can return any goods you have purchased from eyeconnection for a refund or exchange as long as they are still in their original condition with all original packaging within 30 days of when you received them. In order to initiate a return or exchange please contact us on (firstname.lastname@example.org) with all the relevant details and we will arrange for your return or exchange accordingly. Please note shipping fees and cash on delivery fees are none refundable and will not be included in the refunded amount.
How Do I Set Up A Return?
The product or products for which a return or exchange is requested must not be used, the packaging must not be damaged and they must not have lost their ability to be resold. The product or products in question must be returned with the invoice, original box and packaging, and all accessories sent. Returns that are expired, used, whose package is damaged, have lost their resaleability feature, and are not sent with all accessories and their original box will not be accepted, and this product or products will be sent back at your own expense.
What Are The Conditions For Return?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. Please note that only store credit is available for orders paid via cash or with credit card on delivery. If we are unable to accept your return or exchange, we will send you your items back and explain the reason for refusal.
What Is The Address For Returns?
UAE, Dubai, Al Quoz Industrial Area 4 24 Street, Shorages Fulfillment Center. E-mail: email@example.com.
In How Many Days Can I Return A Product?
If you decide to return a product for any reason, you can return it 14 days after you purchase it with the condition of making sure that the product is undamaged and is re-sellable. If you exceed this timing, the return cannot be accepted. When we receive the returned product, you will be notified immediately with an e-mail and the return process will start.
When Should I Expect The Payment After I Return A Product?
We make the payment for the return 7 days after the product’s conditions are verified as acceptable for return and the whole amount is wired into your credit card. This timing is completely dependant on your bank and eyeconnection.ae has no right to interfere with the process and procedures of your bank. In case you paid with instalment options, your bank will repay in instalments as per banking procedures.
What Should I Do For Other Questions Regarding Returns?
For any other question you might have regarding returns, please don’t hesitate to contact us on e-mail at firstname.lastname@example.org. We would love to know why you want to return your product.
What Does Shipping Cost?
We offer free shipping within GCC countries on purchases of AED 100 and above. International shipping costs change according to the country of the delivery.
Which Shipping Company Will Deliver My Order?
Your order will be delivered by Shipa in your local area. For international shipments, we work with Various shipping companies, depending on the country.
When Will I Receive My Order?
After your order is approved, the delivery may take between 1-2 business days for local orders and 5-7 days for international shipments.
How Will I Know That My Order Has Been Shipped?
After we ship your order, you will be notified with an e-mail together with tracking number.
Do You Have International Shipping?
We ship all over the world! The customer is responsible for all customs duties and taxes. Our company is not responsible for lost packages. We do not ship to PO Box or APO box.
How Much Does International Shipping Cost And How Long Does It Take?
We offer free shipping and free returns for orders within Turkey. For international orders, shipping cost changes according to the country you live. You can see the total cost before buying your product. Shipping usually takes between 5-7 business days for international orders. Time is estimated in business days only – week-end, holidays, customs clearance, etc, are not included. The client is responsible for all custom duties and taxes. Our company is not responsible for lost packages. If you have any questions regarding the shipping of your order, please contact us at email@example.com.
What Are The Payment Options?
We accept payment via credit Stripe on all orders. All the details are mentioned in the payment step.
Is My Payment Secured?
Your payment is 100% secured. Our payment page complies with the PCI DSS (Payment Card Industry Data Security Standards) and your information is protected with an SSL encryption. Our company does not store any credit card data on our server.
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